Terms of Service

Last updated: 2025

These terms govern your access to and use of services at CalmAllSpa located at Raemistrasse 101, 8092 Zurich, Switzerland. By booking or using our offerings, you agree to these terms.

1. Services

CalmAllSpa offers all-inclusive spa packages designed for seniors, including wellness treatments, accommodation, and dining. You may reschedule appointments up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours in advance are not eligible for a refund due to resource planning and staff preparation.

2. Information Products

Our digital wellness guides and tutorials are delivered electronically immediately after purchase. If you have not downloaded or accessed the material, you may request a refund within 14 days of purchase. Once access has been initiated, all sales are final because content delivery is instantaneous and cannot be undone.

3. Goods

Physical items such as spa gift sets are shipped to the address you provide. If an item is defective or does not match its description, you may request a refund within 30 days of delivery. Items must remain unopened and in their original condition with packaging intact. Upon confirmation of eligibility, the refund will be issued to the original payment method within 10 business days.

4. Refund Policy

To request a refund, please submit your request through our contact form. Upon approval, refunds will be processed using the original payment method. Processing times may vary, but most refunds are completed within 10 business days.

5. Non-Refundable Services

Certain premium services—such as exclusive treatment suites booked fewer than 48 hours before the appointment—are not eligible for a refund due to advanced preparation of personalised materials and staffing arrangements. This policy ensures we maintain the highest standards of care and attention.

6. Contact Us

If you have questions about these terms or need assistance, please call us at +41767377593 or complete our contact form. Business ID: CHE-670.320.264.